Privacy Policy - Rae Wilkinson Garden and Landscape Design - Sussex, Surrey, London, South-East England

Your privacy is important to us. This policy explains our approach to being clear about the personal information we collect from you, and how we will put your privacy first in responsibly handling that information.

1. Information we may collect

1.1 We may collect information from you when you use our website, contact us to enquire about or request our services or interact with us in any other way, such as via social media (for example LinkedIn, Instagram or Twitter). We may also receive information about you from third parties with whom we have a business relationship, for example an existing client making an introduction. You may send us, we may ask for, or may be given the following information:

your full name
the name of your organisation
your preferred title
postal address and postcode
email addresses
landline and/or mobile telephone numbers
information relating to your use of our website

1.2 When you connect to our website, we may collect certain information about your computer hardware, software or mobile device. This is statistical data, logged by our server, which does not identify you as an individual and may include:

IP address of the computer or device
device type
operating system
browser type and version
date, time and duration of access
approximate geographical location (e.g. London)
referring website addresses
browsing actions and patterns

2. How we use the information

2.1 We may use your information as follows:

to contact you in reply to your enquiries
to provide you with any of our services which you may request
for our internal administration and record keeping
to provide you with details of any of our activities and services which we think may be of interest to you
in a way which identifies you as a client in our portfolio website.

2.2 Statistical data (as described at 1.2 above) may be used towards developing and improving our website, for example:

for analysis in understanding how the site is accessed and used
counting the number of visitors to the site and to each page or section
making sure that our content is presented appropriately for all platforms

2.3 We may sometimes share your information with third parties:

when it is necessary as part of providing our service to you and consistent with this policy. For example, if we engage third party landscape contractors as part of our supply to you, we may need to share your personal information with that party to process the supply on our behalf. This shall be recorded in accordance with current and future Data Protection legislation.
to comply with any legal obligation to disclose or share your information.
with your consent.

3. Storage and Security of your information

3.1 By submitting information to us you agree to us storing your information.

3.2 We will take reasonable technical and administrative precautions to prevent the loss, misuse or alteration of your personal information. However, inherent insecurities in the internet and its associated technologies, for example email, mean that we cannot guarantee the security of the information submitted to us, or sent by us, using those means.

3.3 You accept and understand that any information you supply to us is given at your own risk and we shall not be liable for any loss of or damage to your information.

4. Retention of your information

4.1 We will retain your information only for as long as is necessary to provide our ongoing service to you, and to be able to contact you in connection with that service in future.

5. Your right to access, correct, update or remove your personal information

5.1 You have a right to request a copy of the information we hold about you by emailing us at contact@raewilkinson.com.

5.2 If you would like us to correct or update your information, or if you would like your information deleted from our records, please email us at contact@raewilkinson.com.

5.3 Please be aware that deleting any or all of your information may prevent us from providing our services to you.

6. Links to other websites

6.1 This privacy policy only applies to information you supply to us and/or to your use of our website. Where our website contains links to other third party websites, such parties are required to have their own privacy policies governing the use of information they collect, with which you should make yourself aware if you decide to visit their websites or use their services. If you interact with us on social media platforms, information you provide will be subject to the third party's privacy policy as well as this privacy policy.

7. Your consent

7.1 By using our website, or by otherwise enquiring about or requesting our services, you are agreeing to the collection and processing of your information in accordance with this privacy policy.

7.2 We may update this privacy policy periodically, in which case it will be republished on our website with the date of the update stated. Please revisit it occasionally.

8. Any questions

8.1 If you have any questions about how we collect, use or share your information please email us at contact@raewilkinson.com.

9. The data controller

9.1 The Data Controller determines why and how your personal data is collected and handled consistent with this policy. References to "we", "us" or "our" in this privacy policy are references to Rae Wilkinson Design Ltd (a company registered in England and Wales, number 5601295) which is the Data Controller for the purpose of the Data Protection Act 1998 and, from 25th May 2018, the General Data Protection Regulation (GDPR). We can be contacted at contact@raewilkinson.com.

Last updated: 18 May 2018